CTI

From Taridium

You do not have permission to edit this page, for the following reason:

You can view and copy the source of this page:

ipbx's CTI module provides a standardized way to interact with incoming calls using external applications. == CTI Configuration == Basic CTI configuration allows you to specify an URL which will be loaded into the End User Panel CTI window as soon as a call is routed to a user. == CTI Control == The CTI control option is available in the [[IVR]], [[Groups]] and [[Queues]] applications. In it's simplest form the CTI control allows you to signal that a call was routed to an application, usually passing along some identifying information such as the caller ID. == CTI URL Variables == The following variables can be used in any of the CTI URLs and will be replaced with the according values. Some values might not be available in certain situations. * '''%%calleridname%%''' The caller ID name, if available * '''%%calleridnumber%%''' The caller ID number, if available * '''%%accountcode%%''' The call account code * '''%%uniqueid%%''' The unique ID of the call * '''%%channel%%''' The channel, if available

Return to CTI.